Q. What is Ayurveda and how is it different from modern medicine?
Ayurveda is an ancient Indian system of medicine focused on natural healing, balance, and prevention. Unlike modern medicine, which often treats symptoms, Ayurveda works on the root cause and emphasizes holistic wellness through herbs, diet, and lifestyle.

Q. Are your products 100% natural?
Yes, all our products are made from carefully sourced natural herbal ingredients. We do not use harmful chemicals, steroids, or artificial preservatives.

Q. Are your products safe to use?
Absolutely, All our formulations are AYUSH certified, manufactured in GMP-compliant facilities, and tested for quality and safety. However, we always recommend consulting a healthcare professional before starting any new supplement.

Q. Can I take your Ayurvedic medicines alongside allopathic medicine?
In most cases, yes. Ayurveda and modern medicine can complement each other. However, it’s best to consult with a physician before combining treatments to avoid any interactions.

Q. Are your products suitable for all age groups?
Many of our products like Chyawanprash, herbal juices, and immunity boosters are suitable for all ages. However, age-specific products and dosages should be followed as per packaging or physician’s advice.

Q. Do your products have any side effects?
Our products are formulated using natural ingredients and are generally free from side effects when taken as per recommended dosage. Overuse or misuse may cause discomfort, so we advise following instructions carefully.

Q. Where can I buy your products?
Our products are available through:

• Ayurvedic & medical stores
• Our official website
• Authorised distributors & retailers
• Select online marketplaces (if applicable)

Q. How can I become a distributor or reseller?
Simply visit our Distributors And Partners or fill out the Distributor Form on our website. Our sales team will contact you shortly.

Q. Are your products approved by the government?
Yes, all our Ayurvedic formulations are approved by the Ministry of AYUSH, and our facilities follow GMP standards. We also have FSSAI certification for consumable products.

Q. Do you ship PAN India?
Yes, we ship across all major cities and towns in India. Shipping charges and delivery time may vary based on your location.

Q. Can Ayurvedic medicines be taken with allopathic medicines?
Yes, in most cases, Ayurvedic medicines can be taken alongside allopathic (modern) medicines. However, we strongly recommend that you consult your physician or a qualified Ayurvedic practitioner before combining the two. This ensures:

• Proper dosage alignment
• Avoidance of any possible interactions
• Best results without side effects

Note: Ayurveda focuses on restoring internal balance and may complement modern treatments, but professional guidance is always advised for safe integration.

Q. Do your herbal juices contain added sugar?
No, our herbal juices are free from added refined sugar. They are naturally sweetened, if required, using herbal extracts or fruit concentrates, keeping health and purity in mind.

We prioritize natural wellness and ensure that our products:

• Contain no artificial sweeteners or preservatives
• Are safe for diabetics and health-conscious individuals (unless otherwise specified on the label)
• Follow Ayush-approved formulations

Always check the product label for complete ingredient details.

Q. Are your products suitable for children?
Many of our Ayurvedic products, such as Chyawanprash, herbal tonics, and immunity boosters, are safe and beneficial for children when taken in the recommended dosage.

However:

• Dosage should be age-appropriate.
• Always refer to the label or packaging for child-specific instructions.
• For young children or infants, it’s best to consult a pediatrician or Ayurvedic doctor before use.

We are committed to safety and wellness for all age groups — including the youngest members of your family.

Q. How long does it take for Ayurvedic medicines to show results?
Ayurveda works holistically and may take a few days to a few weeks depending on your condition, body type (Prakriti), and consistency in use. It’s a gradual and sustainable healing process.

Q. How should I store Ayurvedic products?
Store in a cool, dry place away from direct sunlight. Make sure the lids are tightly closed after use to retain potency.

Q. Are your products vegetarian or vegan?
Most of our products are 100% vegetarian, and many are vegan as well. Specific details are provided on the product label.

Q. Do I need a prescription to buy your Ayurvedic medicines?
No, most of our products are over-the-counter (OTC) Ayurvedic remedies. However, for specialised or condition-specific formulations, a consultation is recommended.

Q. Can I take multiple Ayurvedic products together?
Yes, many products can be taken together as part of a wellness routine. However, to ensure safety and effectiveness, consult our Ayurvedic experts or refer to the usage guide on the label.

Q. Do your products contain preservatives or artificial colors?
No, our formulations are free from harmful preservatives, synthetic colors, or chemicals. We use natural stabilizers and food-safe methods to preserve product integrity.

Q. Are your products tested for quality and purity?
Yes. Our products go through stringent quality control procedures and are manufactured in GMP-certified, AYUSH-approved facilities.

Q. What payment methods do you accept online?
We accept all major credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is also available in selected regions.

Q. Can I return or exchange a product?
Yes, we have a customer-friendly return and replacement policy for damaged or incorrect products. Please read our Return Policy for full details.

Q. How can I track my order?

Once shipped, you will receive a tracking number via SMS or email. You can also check your order status on our website’s Shipment Tracking.

Q. How can I register on your website?
Registering with us is simple and takes just a minute:
 Steps to Register:

1. Click on the “My Account” button at the top of the Menu bar.
2. Click on the “Register” button at the bottom of the My Account page.
3. Fill in your basic details such as:
   • User Name
   •  Email Address
4. Click on the “Register” button.

Once registered, you can:

• Track your orders
• Save delivery addresses
• Get exclusive offers and health tips
• Receive updates on new Ayurvedic product launches

Q. How will the refunded money be credited?
If your refund is approved, the amount will be credited back using the same payment method used during the purchase:

• Credit/Debit Card / Net Banking: The refund will reflect in your bank account within 5–7 working days, depending on your bank’s processing time.
• UPI / Wallet Payments: Refunds are usually processed within 2–4 working days to the original UPI ID or wallet.
• Cash on Delivery (COD): In COD cases, we initiate the refund via bank transfer or UPI after collecting your account details. Our customer support team will assist you in this process.

Note: You will receive a confirmation email or SMS once the refund is processed.

Q. What should I do if I receive a damaged, missing, or wrong product?
We sincerely apologize for any inconvenience caused. If you receive a damaged, missing, or incorrect product, please follow these simple steps:

Steps to Report the Issue:

1. Notify us within 48 hours of delivery by contacting our support team via:
   • Phone: +91 830-202-2035
   • Email: info@sahppl.com
   • WhatsApp: +91 830-202-2035
2. Share the following details:
   • Order ID / Invoice Number
   • Photos or video of the product and packaging
   • Description of the issue (damaged, missing item, wrong product, etc.)
3. Our team will verify the issue and offer a free replacement, refund, or store credit, depending on your preference and the situation.

Note: Products must be returned in their original packaging, unused, and with all tags intact.
We’re committed to ensuring your complete satisfaction with every order.

Q. Why am I unable to place orders?
If you’re facing issues placing an order, it could be due to one of the following reasons:

Common Causes:

1. Incomplete Registration or Login:
   Please ensure you’re logged into your account with the correct credentials.
2. Out-of-Stock Product:
   The item may be temporarily unavailable. Try checking back later or contact support.
3. Incorrect Shipping Address:
   Ensure your PIN code and address details are entered correctly.
4. Payment Failure:
   Your card, UPI, or wallet transaction may have failed. Try another payment method or check with your bank.
5. Technical Glitch:
   Sometimes browser issues, outdated cache, or slow internet can cause order errors. Try:
   • Refreshing the page
   • Clearing your browser cache
   • Switching to a different device or browser

Still facing issues?
Reach out to our support team for quick assistance:

• Phone: +91 830-202-2035
• Email: info@sahppl.com
• WhatsApp: +91 830-202-2035

We’re here to help you complete your order smoothly!

Q. Need More Help?

We’re always here for you!

If your question isn’t listed above or you need personal assistance, feel free to reach out through any of the following:

Call Us:

• Customer Support Helpline: +91 830-202-2035
  (Monday to Saturday, 10:00 AM – 6:00 PM)

WhatsApp Support:

• Chat with our team directly: +91 830-202-2035

Email Us:

• info@sahppl.com
  (We respond within 24 hours)

Visit Us:
Shree Ajeypal Herbal & Pharmaceuticals Pvt. Ltd.
Hathi Kheda Chouraha, Foy Sagar Road, Ajmer -305001, Rajasthan, India.