At Shree Ajeypal Herbal & Pharmaceuticals Pvt. Ltd., we are committed to delivering authentic Ayurvedic and Herbal products with a strong focus on quality, transparency, and customer satisfaction. This Grievance Redressal Policy ensures that all customer concerns are addressed promptly, fairly, and transparently.

1. Scope This policy applies to:

• All customers using our products or services.
• All users interacting with our website or customer service channels.
• Issues related to product quality, delivery, packaging, customer service, website experience, etc.

2. How to Raise a Grievance:

You may reach out to us through the following channels:

Email us at: info@sahppl.Com
Please include your name, contact number, order ID (if applicable), and full details of your concern.

Call or message us at: +91 830-2022-035
(Available Monday to Saturday, 10:00 AM to 6:00 PM IST)

Website Contact Form
Submit your grievance via the contact form on our website: https://www.sahppl.com/

3. Grievance Handling Process:

• Acknowledgement: Your grievance will be acknowledged within 24 hours.
• Investigation & Resolution: Our team will assess your concern and aim to resolve it within 7 working days.
• Progress Updates: You will be kept informed throughout the resolution process via email or phone.

4. Escalation:

If you are not satisfied with the resolution, you may escalate the matter to our Grievance Officer:
Grievance Officer

• Name: Grievance Officer – Shree Ajeypal Herbal & Pharmaceuticals Pvt. Ltd.
• Email: info@sahppl.com
• Phone: 8302022035
• Address: Hathi Kheda Chouraha, Foy Sagar Road, Ajmer – 305001, Rajasthan, India.

5. Confidentiality:

All grievances and personal details shared will be kept strictly confidential and used only for resolution purposes.

6. Policy Updates:

We may revise this policy from time to time to align with changing business or regulatory requirements. The updated policy will always be available on our website.
Thank you for choosing Shree Ajeypal Herbal & Pharmaceuticals Pvt. Ltd.
Your satisfaction is our priority, and we are here to support your well-being every step of the way.